TfW train services inadequate after big events – report

Past criticism led to TfW arranging special late trains with extra carriages for the Euros play-off double header against Finland and Poland.

The committee said TfW must also discuss with Network Rail about rescheduling engineering works when they clash with concerts or big sporting events.

It has also called for the rail operator to pay passengers to get to their destination in a taxi if a train is cancelled and no rail replacement service has been arranged.

Between January and July 2023, stations in Wales had the highest rate of cancelled services in Britain.

TfW also scored bottom of a rail satisfaction survey by Transport Focus, an independent watchdog for transport users.

However, David Beer, its senior manager for Wales, said passengers have been “welcoming the wider introduction of new trains, providing much-needed capacity, and addressing cancellations”.

“It is good to see evidence of this recovery reflected in our rail survey now showing improvements in satisfaction with all aspects of the journey,” he said.

New timetables will be introduced on the South Wales Metro network from 2 June.