Georgia added that upon their return, the crew announced the Tui customer service number over the tannoy and asked people to ring the company.
“There was very little compassion from workers, and they are unable to confirm a definite refund or any compensation to us,” she said.
On Friday, a global tech failure caused travel chaos around the world, with banking and healthcare services also badly hit.
Flights were grounded, with long queues, delays and flight cancellations at airports around the world, as passengers had to be manually checked in.
Cardiff Airport’s CEO Spencer Birns said that due to global IT issue, it has resulted in some flight delays at the airport.
“We understand that Tui are communicating to passengers directly and their dedicated customer service line is available from 9am to make alternative plans and for customers to know their rights,” he added.
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