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PropertyPal: Estate agents resolve dispute with website

In February, PropertyPal announced a new tiered subscription model for estate agents wishing to list properties on its website.

For some estate agents this meant an increase in fees for their listings on the site.

At the time, PropertyPal said the increase was “aimed at delivering enhanced value and services”.

Stephen McCarron, an estate agent based in Londonderry who had joined the boycott, said that he and his colleagues took issue with “the delivery of the message at the time and the way it was done”.

“Nobody was really asked about, it was just forced on them,” he told BBC News NI.

“It took a while for PropertyPal to see the side of the estate agents, but when they sat down and they had a conversation and they talked through the different points, then there was a consensus agreed.”

Mr McCarron added that the company promised “be more transparent with estate agents, with their clients, on what they intend to do in the future.”

“I was given an undertaking by PropertyPal that if anything happens it will be discussed in advance of it happening and our opinions sought.”


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