Clive Thomas, of Neath, Port Talbot, who has osteoporosis, a condition that weakens bone strength, waited until 19:00 BST on Saturday, 6th April to find out he had broken his neck.
Ceri Moran, his daughter, said “the doctors didn’t seem to care” about her father’s injuries, and that the whole situation was “demoralising”.
The Welsh Ambulance Service said first responders arrived at Mr Thomas’ home in Neath two hours after the call was made to 999, but Mr Thomas’ daughter said they arrived with “inadequate space or equipment for his injuries”.
An ambulance and paramedic team arrived at 9:46 on Saturday morning and took Mr Thomas to Morriston hospital, where he waited around a further five hours to be seen by a doctor.
Ms Moran said: “I arrived at the hospital and was told to go outside and find ambulance 319 as that’s where they were looking after him.
“He was lying on the bed with nothing supporting his neck. I don’t think they thought anything of his injuries at the time.”
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