Mr Willis said when he first opened the bill for £4,096 he was filled with “anxiety and dread”.
“It was horrendous, I had to sit down to recover,” he told BBC Radio Berkshire.
“I’ve had many calls with [Thames Water] over the summer – somebody mentioned I should have done a leak allowance form but I wasn’t informed of that at the time.
“When I try to ring them, they say they’re going to do something about it – but they never do.
“I feel very disappointed with Thames Water, I have no faith in them and I think their service is shambolic.”
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