Shining a light on internet scams and the impact on health and well-being

We often hear about the financial losses associated with internet scams, but new Griffith University research is shining a light on the toll it can take on a person’s mental health.

Dr. Luke Balcombe from Griffith’s School of Applied Psychology has researched the significant emotional distress victims can experience.

“Internet scams can often lead to anxiety, depression, trauma, shame, and even social withdrawal and relationship breakdowns,” Dr. Balcombe said. “Scams have become a global epidemic, costing victims more than $USD 1 trillion in 2023, with only an estimated 7% of scams being reported.

“With this in mind, it’s not surprising the mental health impacts of scams can often be hidden or overlooked in favor of financial losses.”

Dr. Balcombe’s research paper published in the International Journal of Environmental Research and Public Health highlights the need for mental health strategies to aid scam victims.

“It’s important for people to build resilience and seek support from others with a similar experience,” he said.

“Accessing digital mental health services and AI chatbots for emotional support and practical coping strategies is a great first avenue.

“It is also valuable for people to make use of traditional medical and psychological support services by consulting with a GP or mental health professional if needed.

“Another option is to use educational resources to learn about scam tactics and recovery options.”

Dr. Balcombe said the research reinforces the urgent need for better support systems, including innovative solutions such as emotionally-intelligent AI companions.

“Increased education, digital tools, and coordinated prevention strategies are recommended to help reduce the emotional toll of scams and support long-term recovery,” he said.