Sheffield flat owners hit out over ‘mystery’ service charges

Residents living in a block of flats in Sheffield have accused the company which manages the building of a lack of transparency over “mystery” service charges.

Despite paying an annual maintenance fee, people living at Millsands, at West Bar, say First Port property management has charged some residents additional fees of £2,000, labelling it an “end-of-year adjustment”.

It comes after many residents expressed dissatisfaction with the management service, amid ongoing concerns about security gates and faulty lifts.

A spokesperson for First Port said the firm understood homeowners’ concerns but had explained to them the extra fee “was largely due to external costs beyond our control”.