Shake-up of services needed to ease fibromyalgia pain, survey finds

People frequently wait years to be “taken seriously,” postcode lotteries for access to care and a general lack of knowledge are among some of the key findings from a University of Aberdeen investigation into fibromyalgia care.

The Patient-centered Care for Fibromyalgia: New pathway Design (PACFiND) project led by the University of Aberdeen with partners across the UK has recently reached completion.

Led by Professor Gary Macfarlane and Dr. Rosemary Hollick at the University of Aberdeen, the team brought together an extensive body of evidence. They surveyed more than 2,700 patients and health care professionals, analyzed health care data from nearly 100,000 people, spoke with individuals living with fibromyalgia, and examined services across the UK. Through interviews, surveys and workshops, they built a detailed picture of people’s experiences and used this to design more effective, supportive health and work pathways.

Fibromyalgia is a disorder of pain processing and is characterized by widespread pain, fatigue and other symptoms including brain fog and memory lapses. It affects around 1 in 50 people, but getting a diagnosis can be difficult and in the UK it is estimated that only 1 in 4 people receive a diagnosis, following a wait of around three years.

Through complex data analysis, the team identified several key issues that people living with fibromyalgia experience. One of the prevailing problems was with initial diagnosis, with people typically waiting years for “recognition” of their symptoms. They often described a “revolving door” of appointments with different health services, multiple referrals and “unnecessary tests.”

The team found a substantial variation in services and inconsistent access to care across the UK, with “postcode lotteries” leaving many unsupported. Many primary care health care professionals often did not feel confident making a diagnosis, and others reportedly held “unhelpful views” about the condition.

Based on their findings, the PACFiND project team developed principles for care and a toolkit will be available early in 2026 to provide practical guidance for policymakers, clinicians, and patient groups to implement their suggested improvements.

Professor Macfarlane explains, “Many people with fibromyalgia face long waits for recognition and inconsistent access to care. Our work shows these challenges are widespread and often compounded by uncertainty among health care professionals.

“By focusing on earlier diagnosis and patient‑centered pathways, we can make care more consistent, reduce inefficiencies, and provide better support across the NHS.”

Dr. Lucy Donaldson, Director of Research at Arthritis UK, said, “We still don’t fully understand the causes of fibromyalgia, but what we do know is that rheumatoid arthritis and axial spondylarthritis are often associated with fibromyalgia. It is important that people living with arthritis, daily pain and fatigue receive a timely and accurate diagnosis.

“Importantly too, the findings of this research will help people feel heard and seen. We know from our recently published report into the lived experience of almost 8,000 people living with arthritis in the UK the clear value of a diagnosis.

“We found that more than 6 in 10 people (62%) said the greatest perceived benefit of diagnosis was the validation of their experience. Findings from the PACFiND study, and others like it, need to be implemented to improve diagnosis and support for people with arthritis and fibromyalgia.”

Dr. Rosemary Hollick added, “People with fibromyalgia often face years of appointments, repeated tests, and prescriptions for medications that may do more harm than good. This not only takes a toll on patients but also places unnecessary strain on health services.

“Fatigue, pain, and brain fog can also make it hard for people to work or study, disrupting education and career development, particularly for younger adults. By providing more effective, supportive care, we can reduce unnecessary investigations, improve quality of life, and help people stay active and at work.”