Matthew Waterfield, operations manager at the Box Hub venue, where the event took place, said he was contacted by House of Illuminati in regards to running an “immersive family chocolate experience event” suited for young families and children.
“People arrived on Saturday and they didn’t seem to be too happy. The event organisers were experiencing a lot of customer complaints. Off the back of this they decided to cancel the event.”
He emphasised that BoxHub were not responsible for any of the promotions or advertisments of the event – they simply hired out the space.
Glasgow City Council said its Trading Standards department had received one complaint about the event.
In terms of getting a refund, they said people should contact the event organiser in the first instance.
“If they experience further issues, they should contact Advice Direct Scotland on 08081 646000 or www.consumeradvice.scot,” they added.
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