A spokesperson for the airport said: “We saw a usual busy Monday morning at Birmingham Airport with customers queuing downstairs, which is the new normal, as the upstairs queuing area has been taken out of service as we construct our new security area”
“This morning we encountered a technical issue with our security lanes, which compounded the peak departure schedule and hindered our operation.
“We sincerely apologise to our customers for the level of service that they received, this is not what we aim to deliver here at Birmingham Airport.”
They also cited potential delays if security rules had not been adhered to with luggage being rejected, adding extra time for passengers.
“The airport has been a working building site for 18 months, and continues to be, while we build for our future with a new security area,” the spokesperson added.
They said queuing and walking routes were “constantly changing” but staff were around to offer help and assistance.
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