Northern rail staff trained to help vulnerable passengers

The training has been delivered by the charity Railway Children, whose work focuses on identifying individuals at risk and helping with early forms of intervention.

In August, a Northern conductor helped a 13-year-old boy in distress on a service heading to Manchester Piccadilly, according to the operator.

Earlier this month, two staff at Blackburn station were praised for finding a missing eight-year-old girl, the company added.

Lisa Leighton, people director at York-based Northern, said: “Everyone who works on the railway has an important part to play in supporting and protecting the vulnerable people who use our trains and stations.

“In the last three months alone, colleagues across our network have intervened to help people in distress on a number of occasions.

“Training courses like the one we’re delivering to our employees could make all the difference to someone going through a hard time.”

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