It said it had brought in “more rigorous and effective measures” to “ensure that our clients feel confident using our services”.
These include managers going with employees when they visit clients’ homes and accompanying them when they speak on the phone.
Nomura said it would “strictly manage” client visits, and monitor employees using data from company mobile phones and dashboard cameras.
It will also require employees to take a block of continuous leave each year to allow the bank to detect any “potential wrongdoing”.
Nomura is one of the largest banks in Japan and operates in about 30 countries and regions.
It focuses on wealth management, investment management, global markets and investment banking.
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