Mr Dickenson said his elderly neighbour came to his house in tears after the warden was “very aggressive and rude”, while Ms Bentley-Dingwall described the ordeal as “terrifying” for Ms Borg.
The leader of the London Borough of Merton, Ross Garrod, said: “I was very concerned to hear about this incident and would like to offer my apologies to the resident.
“A senior council officer has visited her with a bouquet of flowers.
“We have cancelled the fixed penalty notice and are taking this matter up with our contractor to ensure that it does not happen again.”
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