Mr Vowles Smith said they had been told they could take a flight from Bristol instead two days later, but would have to pay extra and it would have cut their break to Rome, Florence and Venice to four days.
“Two days of our holiday would have been lost, so effectively, we wouldn’t have seen Rome,” he said.
“I do know there has been problems at Birmingham Airport, but I didn’t expect to be a witness and victim of it on Friday the 13th.”
He said there did not seem to have been enough staff, and there had been little organisation and lots of confusion.
“It was as though we were cattle being herded into different areas,” said Mr Vowles Smith.
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