Lloyds, Halifax and TSB banking apps not working, thousands say

Thousands of banking app users in the UK have reported issues affecting their ability to use them.

Platform outage monitor Downdetector saw reports of technical issues affecting the Lloyds Bank app rise to more than 4,000 on Friday morning.

Users also reported that the Halifax, TSB, Bank of Scotland banking apps were not working.

Halifax and Bank of Scotland are part of the Lloyds Banking Group.

“We know some customers are having issues with internet banking and our apps,” a Lloyds Banking Group spokesperson told the BBC.

“We’re sorry about this and we’re working to have it back to normal soon.”

Some Lloyds customers have posted screenshots on social media showing an error notice when trying to access its app.

This outage comes on what is pay day for many people in the UK.

One user told the bank’s social media account on X that they could not access their business account to pay their staff.

Another said in a post to tagging Lloyds Bank’s X account they had been told to transfer funds into their account, but could not due to the issues affecting its app.

“Your new cards have no phone numbers on and I’m nowhere near a branch,” they wrote – adding “help!”.

The technical problems on Friday follow a Barclays mobile banking outage which affected UK customers on pay day in January.

Barclays customers told the BBC that their bank’s outage, lasting several days for some, left them unable to purchase essentials or make vital transactions.

“I could cry. I changed to you when Barclays had a major breakdown on payday,” one X user said in a reply to a Lloyds post about its mobile and online banking issues.

“Now this month you’ve gone down on payday,” they added.

The Treasury Committee has written to the bosses of nine banks asking for information about the scale and impact of IT failures on customers.