Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.
In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:
For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.
Intel is also investigating options to easily identify affected processors on end user systems and will provide additional guidance as soon as possible.
At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
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