Facebook and Instagram add new hub to help get hijacked accounts back

Meta on Thursday announced it is launching a new, centralized support hub for Facebook and Instagram, acknowledging that getting help hasn’t always been as easy as it should be. The space will bring together all the support features users of both networks need to report account issues or recover one they’ve lost access to.

“Getting help with your account should be simple and accessible,” the company explained, adding that it’s aware “support hasn’t always met expectations.” The update is rolling out globally to users of both social media platforms on iOS and Android.

Meta said it is also working on an AI assistant “for instant, personalized help” with things like recovering your account or updating settings. Initially, this will only be available to Facebook users, but Meta said it is “exploring bringing it to our other apps in the future.”

As the hub is accessed through the Facebook or Instagram apps, it’s not clear how helpful it will actually be if you’re already locked out of them. Meta said it’s improving the account recovery process though, using AI to make it easier to find the right recovery options and help the company better detect devices and locations where you’ve used the apps in the past.