Network Rail said there were plans to redevelop Euston, including a larger concourse, but these were subject to more government funding.
A Network Rail spokesperson said: “Euston was designed for a different era and we acknowledge that it is in need of major investment and modernisation.
“However, safety is at the heart of our operation and something we would never compromise on in any of our stations.”
It added: “For the majority of the time the station works, however during times of disruption, there simply isn’t enough room for passengers and we know this can make for an uncomfortable and unpleasant environment.”
An ORR spokesperson said: “The passenger experience at Euston remains uncomfortable at times for users and we are aware of the recent media coverage on this.
“We have been continuing to talk with Network Rail about further improvements it can make to help manage crowds, particularly during disruption.”
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