The family had come across a website which had “looked perfectly legitimate.”
Ms Richards said emails confirming the purchases had arrived before they eventually realised it was a scam after spotting spelling and grammatical errors.
“I started getting emails asking me for my nominal details… They kept repeatedly coming and asking for those nominal details,” she told the BBC.
“We don’t have masses of savings. We just don’t have the money to be able to just buy another set of tickets.
“We’re devastated…I was really upset. I feel like a fool.”
Posting on his story on Instagram on Friday, Mr Richards said it was not fair that the Olympic Games should be for those “who can afford to come and watch”.
“It’s time that [The Olympic Games] support the families of people competing by giving them tickets to events,” he posted.
“Seeing your family or friends compete at the Olympic Games shouldn’t be reserved for the people that have thousands to spare.”
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