Birmingham Airport passengers stranded as parking firm halts services

John Woodward, 71, from Bridgnorth, Shropshire, said he could not contact the firm when he arrived in Birmingham at 04:15 BST from a break in Turkey.

“The telephone numbers that you call from the luggage area, none of them were being answered today, all of the lines were dead,” he said.

Assuming workers were busy, he and his wife walked in torrential rain to the carpark where they had dropped the vehicle off, finding a group of others.

“I’m 71 and there were people older than me in the carpark and drenched to the skin.”

Eventually, his registration plate number was located on a list and he was able to drive home.

Her claims other passengers’ cars could not be found and they were told they must take public transport or taxis home.

Birmingham Airport said it and NCP teams had been actively trying to assist impacted travellers.

A spokesperson said: “Blue Circle customers with future bookings with this provider will be contacted by the operator.”

They added customers who had booked through third party parking consolidators should check and contact them accordingly.