BBC One Show surprises Blackwood charity worker

She cites her grandmother, Christa, as her biggest inspiration for wanting to make a difference, remembering how, in her 80s, she took her curtains down and gave them to her neighbours because they didn’t have any.

“She would do anything for anyone,” said Hayley.

“She was an angel.”

Rob Long, one of those who has benefited from the charity’s support, said Hayley “deserves the One Big Thank You” because of “the energy and enthusiasm she puts into everything she does”.

For Ann Long, having someone who cares made all of the difference.

“When you’re struggling, you feel you’ve got no-one to turn to,” she said.

“Hayley cares for everyone.”

Ian “H” Watkins from Steps surprised her with a video of thank you messages from those she helps, rounded off by a special clip from her favourite TV presenter Dermot O’Leary.

Surrounded by her family and friends, Hayley thanked them for their nomination with tears in her eyes.

“All of my team are amazing and we love what we do,” she said.