Why Gen Z & Millennials are hung up on answering the phone

But, with a preference for non-verbal communication and a tendency to work from home, are we losing the ability for unscheduled and informal conversations?

Skinner says if the current trend continues then “we might lose a sense of closeness or connection”.

“When we communicate verbally we feel more aligned, emotionally, professionally or personally,” she continues. “This connection can lead to a greater sense of fulfilment, especially in the workplace.”

Ciara Brodie, a 25-year-old supermarket area manager, bucks the trend and says she “loves and appreciates when my seniors at work call me”.

“It’s more thoughtful than a text because it requires a certain amount of effort, so you really know that your manager values your input.”

She especially likes talking to colleagues over the phone on days she works from home as “it can be solitary, so it’s nice to stay connected”.