Victoria bus crash: ‘More people will die’

Katrina says the way they were dealt with was unacceptable.

“Kathleen was one of nine pedestrians killed in collisions with buses in a six-month period from the 1st of October to the 31st of March this year so that’s an average of one every three weeks.

“We would have presumed they had a process in place to contact the families through our family liaison officer. This wasn’t the case, we never heard from them at all.

“Following our meeting they said they reflected on this; they were putting a process in place to acknowledge families now. And we just feel given the statistics and the human impact of these collisions, that it was not acceptable the way Transport for London reacted.

“Silence is not acceptable when people are being killed by buses, especially nine in six months. We have written to the commissioner of Transport for London Andy Lord and we have asked him to draft a code of candour with us, which would set out requirements in the case of these fatal bus collisions that they have to contact families and they have to offer support and they have to offer an apology when things go wrong with safety, as with what happened with Kathleen.

“The silence was troubling considering the amount of crashes and fatalities that take place.”