All of the band’s shows have been transferred to the AO Arena and are on the same dates as before except for 8 May which has been changed to 9 May.
A Ticketmaster spokesperson said: “We appreciate fans’ understanding, and reiterate that refunds are available through their Ticketmaster account. Everyone who booked VIP floor seats remains in VIP floor seats after the relocation.”
AO Arena general manager Jen Mitchell said the company “completely sympathised” with fans and that ticketing providers were “working hard”.
“As a venue we don’t manage ticketing,” she said.
On Saturday, Gary Simpson, senior vice president of operations UK at ASM Global, which runs AO Arena, said the week had been “fantastic but hectic”.
“We’ve got a great team here at the AO Arena; 48 hours notice we’ve managed to put this show on tonight, we’ve got another five shows here next week of Take That as well, the team have been absolutely phenomenal,” he added.
Co-op Live said it was aware its actions had “frustrated” and “angered” ticket holders, adding it does not expect any further impact on its opening season.
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