Rail industry research from 2018 warned that platforms sloping slightly towards the platform edge posed a “considerable risk” to those using pushchairs and wheelchairs.
The research recommended measures to aid communication in the form of platform marking, signage and station announcements to alert passengers to the hazard.
The report found there were signs on the ground at Banbury Station warning “Sloping Platform Apply Brakes” but they were painted yellow to signify a hazard and were not in passengers’ line of sight.
In a statement, Chiltern Railways said: “Our station staff looked after the family involved in this incident, called an ambulance and supported the family whilst the paramedics arrived.
“We have since installed additional signage at Banbury Station which reminds customers to remain vigilant and safe on the platforms.”
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