It also apologised to other patients who had been “affected by long waiting times, overcrowding and a lack of privacy when accessing emergency care”.
The trust said: “Even when we are faced with significant pressures, we must uphold the highest standards of care, and we recognise that some of the conditions displayed in the programme did not meet these standards.”
Since the programme was screened, patients have given further examples of their own poor care, waiting for hours in corridors not knowing how or when they would be treated.
The trust said: “We are very sorry that our patients have experienced anything less than the quality care we strive for, and we are determined, working with partners, to improve the care and experience for everyone.
“We are continuing to do everything possible to support the privacy, dignity and wellbeing of our patients, and have adapted the way we deliver care in our urgent and emergency care services by investing in additional staffing, screens, cleaning and catering. We recognise there is still further to go on our improvement journey.”
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