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Parents need access to children’s social media, says bereaved mum

Social media platforms TikTok and Snapchat have been in touch with Ms Roome following her contact with them.

TikTok said it would not be appropriate to comment before meeting her, which the BBC understands is happening on Friday.

But it added it removes 99% of videos showing or promoting dangerous content before it is reported by a user.

Meanwhile a spokesperson from Snapchat said: “Our hearts go out to Ms Roome and her family for the loss of Jools.

“We have extra protections for under 18s and offer parental tools so parents can see who their teens are communicating with and report any concerns.”

The spokesperson added it is able to provide parents with access to data, “once we have followed legal steps to verify their identification”.

Ms Roome said she has not had a response from Instagram, which has also been approached for comment by the BBC.


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