Ms Smith said that when she first booked the caravan she had a “gut instinct” that something was wrong, and that she called the site before paying the deposit.
She said she was told the owner of the caravan had the same name as the one given to her by the Facebook user, and transferred them money via PayPal.
An exchange of messages shows the Facebook user reassuring the mum that nothing is amiss, even sharing “caravan insurance documents” and denying being scammers.
“It’s understandable that the caravan park confirmed the name of the person since the con artist had this info,” Ms Smith said.
The day after arriving at the caravan, Ms Smith said she spent an additional £439 for a hotel booking for two nights so her children could go to the beach.
“It was our first holiday in two years. It took me a long time to save up for the holiday with the cost of living and I’ve got four children,” she said, adding that she felt “heartbroken”.
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