Morrisons customers still waiting for Christmas deliveries

Another Morrisons customer, Matthew Welch in Northumberland, had his delivery cancelled yesterday morning.

He said the manager he spoke to when he phoned up was “less than helpful.”

Matthew told BBC News: “The manager had said that he needed to wait until the problem was fixed and then he would come back to me, which he did not.”

He added: “I have since discovered that another four people in the village where I live have also had their Christmas deliveries canceled yesterday as well.”

The BBC spoke to two other people in Northumberland who had deliveries cancelled yesterday.

Morrisons insists these cancellations were separate to the main “systems issues” it had, but would not go into more detail.

Mr Welch ended up buying his groceries locally, but has not had any information regarding his Morrisons order.

“Especially with Christmas slots, you’re booking them six to eight weeks in advance, and there’s really no excuse to cancel on the day the delivery is due,” he says.

“I’ll be swapping to another supermarket, but I won’t use Morrisons again for anything,” he adds.