Mind the gap: Clapham Junction most dangerous station – passenger

Network Rail said it had apologised to Ms Rossi.

It added: “We’re very much aware of the large gaps between trains and some of the station platforms at Clapham Junction and at other stations across the region.

“We manage this alongside our Train Operating Companies via passenger information such as mind the gap signage and announcements and mobility assistance can also be requested if required.

“We are starting to develop a plan for the station which would seek to address the worst platforms in the future but no dates have been set and funding is yet to be identified.

“In the interim period, if any platforms require significant repairs, we will look to utilise this opportunity to lessen the gap where possible.”

South Western Railway said the safety of its passengers was its number one priority it was sorry to hear that Ms Rossi was injured while boarding a train.

It added: “Following the incident, our safety teams carried out a full investigation, which involved an examination of CCTV footage, witness statements and Ms Rossi’s own briefing to Clapham Junction’s dedicated team of paramedics, who attended around five minutes after the incident.

“Our investigation concluded that, while running to join a customer ahead of her, Ms Rossi unfortunately tripped and fell.

“There is no evidence to suggest that the gap between the train and the platform played a role in this incident, and it is also worth noting that the train was not being dispatched at the time.

“Our colleagues at Clapham Junction helped Ms Rossi to leave the station and provided her with a taxi to a nearby hospital. Network Rail subsequently contacted Ms Rossi on two occasions, which included an apology.

“We hope Ms Rossi is recovering well from the incident.”