A Birmingham Airport spokesperson said they were in touch with the couple.
The spokesperson added: “We are sorry to hear about Robert and his family’s experience at Birmingham Airport.
“We can confirm that our customer support team have received Robert’s initial contact form and have already reached out.”
Mr James added the hotel was being “understanding” and he hoped to be credited with the lost amount.
A Ryanair spokesperson said all passengers travelling to the airport on 6 May had been advised to arrive at least three hours before their departure time.
“Due to security delays at Birmingham Airport, a small number of passengers missed this flight to Murcia,” they added.
“We sincerely apologise for any inconvenience caused as a result of these security delays at Birmingham Airport, which were are entirely beyond airlines’ control.”
The BBC has also contacted the couple’s insurers Avanti for a comment.
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