Man in ‘horrendous’ A&E wait in Worcester after heart attack

Mr Richardson said he went on to have an angiogram and stent fitted.

“They were good as gold once I was [on the ward],” he said.

“But my A&E experience, I wouldn’t wish that on anyone. It was horrendous – a real eye-opener.”

His wife added: “We just owe the doctor who was walking through A&E on his way home a big thank you.

“He knew just by looking at my husband what was wrong.”

Worcestershire Acute Hospitals NHS Trust (WAH) has reported “extreme pressures” recently and in December apologised for delays at its A&Es in Worcester and Redditch.

Stephen Collman, managing director, said while the trust “would not comment publicly on detailed aspects of a patient’s treatment, we are sorry to hear about Mr Richardson’s experience of care in our hospital”.

He added anyone with concerns about their hospital experience should contact its Patient Advice and Liaison Service (PALS).

WMAS said it received a call to Mr Richardson at 01:14 GMT on 30 November.

“Unfortunately, due to hospital handover delays, we did not have any vehicles to dispatch immediately and the caller was advised it may be a number of hours before one was available.

“The caller then confirmed they were able and happy to take the patient to hospital themselves and we were stood down.”