A statement from the operators said they were committed to maintaining the “highest standards of compliance and ensuring the safety, security, and wellbeing of our residents”.
“The rating provided by the Care Inspectorate highlights areas where our service may have fallen short of the regulatory requirements,” it said.
“We deeply regret any impact this may have on our stakeholders and assure you that we have taken immediate actions to improve and resolve these matters.”
It said it had a comprehensive plan in place to turn things around “promptly and effectively”.
Dumfries and Galloway Health and Social Care Partnership (DGHSCP) said it had been made aware of the situation and was working with Park Homes to tackle it.
“The welfare of the 27 residents of the Kirkcudbright care home is the paramount concern for the partnership, ensuring that their needs are being met with the appropriate care,” it said in a statement.
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