Jason Donovan apologises to fans over Rocky Horror show

Lytham’s Lucie Robertson, who had expected to see Donovan on stage, said it was “a good show, and it’s no reflection on the cast we did see, but we never would have paid to go if it wasn’t for Jason”.

“He’s who we wanted to see. They got us there under false pretences,” she added.

Donovan’s representative said a number of prior commitments meant he could not perform in some nights of the show’s tour, which was made clear on both the show and the star’s websites.

An email sent to one fan by Anthony Williams, head of marketing at the council-owned venue, has been seen by the BBC.

It said the event webpage and associated ticketing site “clearly stated from the time of sale that Jason Donovan would not appear during Saturday performances”.

“This information was available to all prospective ticket buyers, and we advise all customers to review event details carefully before completing a purchase.”