‘I won £18k in Level Up Giveaways draw but haven’t seen a penny’

According to Companies House, Level Up Giveaways was set up in March 2019.

Its social media pages boast of creating more than 5,000 winners and awarding £5m in prizes.

Previously happy customers have left stories of winning life-changing sums on the review website Trustpilot but some recent reviews are less glowing

In a video update posted on social media on 6 December, Mr Hall said he “had to take time out”.

“I was just absolutely drained with personal life and issues that are going on with the business,” he continued.

Mr Hall said he was “still trying to fix Level Up Giveaways” and added: “I do intend to come back to doing draws in the near future.”

“I’m just going to stay in my lane with the smaller prizes. I tried to run wild with extravagant competitions. I’m just not in a position to be able to do that.

Mr Hall apologised for a “lack of communication”, but did not say if, or when, people might receive their prizes.

Despite promising to contact those chasing him “as soon as possible” in his most recent update, none of the people the BBC has spoken to have heard from Mr Hall.

“He hasn’t said what’s actually going on, it’s more just like smoke and mirrors,” said Mr Bayliss.

Asked if he had a message for Mr Hall, Mr Boyle said: “Pay what people are owed and have paid to win in good faith.”

If you have been affected by Level Up Giveaways, you can email your experiences to steve.jones06@bbc.co.uk.

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