GPs turn to AI to help with patient workload

One company working on that is Denmark’s Corti, which has developed AI that can listen to healthcare consultations, either over the phone or in person, and suggest follow-up questions, prompts, treatment options, as well as automating note taking.

Corti says its technology processes about 150,000 patient interactions per day across hospitals, GP surgeries and healthcare institutions across Europe and the US, totalling about 100 million encounters per year.

“The idea is the physician can spend more time with a patient,” says Lars Maaløe, co-founder and chief technology officer at Corti. He says the technology can suggest questions based on previous conversations it has heard in other healthcare situations.

“The AI has access to related conversations and then it might think, well, in 10,000 similar conversations, most questions asked X and that has not been asked,” says Mr Maaløe.

“I imagine GPs have one consultation after another and so have little time to consult with colleagues. It’s giving that colleague advice.”

He also says it can look at the historical data of a patient. “It could ask, for example, did you remember to ask if the patient is still suffering from pain in the right knee?”