“And as far as I’m concerned it was in the energy companies’ favour to keep everybody ignorant.
“I’m annoyed about that, because this should have been sorted before the really cold weather over winter.”
Earlier this year, Octopus Energy founder Greg Jackson acknowledged that there were issues with faulty smart meters, saying that some were “so bad”, external.
In a statement, Octopus Energy said although both Mrs Bowen’s old and new meters “have been working correctly”, they would do additional testing on the device.
“To ensure that Diana does not worry about using her heating in the meantime, we have wiped her £305 account debt to put her back on a zero balance,” said a spokesperson.
The company has offered Mrs Bowen an electric blanket, and a new Octopus Home Mini device to measure energy usage which “is more reliable” than IHD devices found in other homes.
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