Sarah Day, from Colchester, told BBC Essex her account was shut without her knowledge and she received “a whole bunch of fines” at the start of this year.
Stuart Randall added that he was issued seven fines worth £332.50 in total after the same error happened to him.
Another person revealed bailiffs had been sent to their house over missed payments – transactions they thought had been automatically paid.
National Highways said inactivity or invalid payment details could cause a Dart Charge account to close.
It added that all customers who received a fine could submit a challenge.
“The Dartford Crossing has around 4.5 million crossings per month and the vast majority of crossings are paid without issue,” a spokesperson said.
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