Crunchyroll Responds to Claims of Data Breach

Anime streaming service Crunchyroll has responded to claims of a cyberattack after rumors began spreading on social media on Monday. Reports have raised concern that the popular platform was hacked, possibly exposing customer data.

According to a report from Cyber Security News, the infiltration allegedly occurred in mid-March via Telus, a company that provides digital operational support services to Crunchyroll and other large companies. The outlet reported that a bad actor claims to have infected the system with malware, potentially gaining access to billing information, email addresses and IP addresses. 

“Our investigation is ongoing, and we continue to work with leading cybersecurity experts,” a spokesperson for Crunchyroll said in a statement Tuesday. “At this time, we believe that the information is primarily limited to customer service ticket data following an incident with a third-party vendor.”

“We have not identified evidence of ongoing access to systems in relation to these claims. We are continuing to monitor the situation closely.”

Though a data breach hasn’t been confirmed, you can take steps to protect your information at a time when cyberattacks have become common. 

Start by resetting the passwords for your email accounts and enabling two-factor authentication or passkeys if your provider supports it. Update the password for your streaming subscription account, ideally choosing one that is unique to that platform only. Using the same password repeatedly can make you more vulnerable to unauthorized access.

Keep a regular eye on your accounts (banking, email, subscriptions, etc.) for any suspicious activity that may occur down the road.