Couple living with damp and mould in their West Bridgford home

“As the [pull chord] system is broken, if I were to have a fall and my wife was not in, what would I do?

“How long would I be lying on the floor for?

“We feel neglected by them. They keep telling us they’ll sort out the issues but nothing’s happened.”

Mrs Whiteley says she worries deeply about when the problems will be fixed.

“You just don’t feel like you can relax in your own home. I am supposed to feel safe and secure here…but I don’t anymore,” she says.

“We wake up to mould spores all over our desk and on the floor.

“I feel the difference in my chest when I spend lots of time at home and then go to work.

“Even if they begin to fix it now – how long will it take? I can’t bear the thought of spending Christmas like this.”