Among those Samantha has helped was a woman who arrived wearing three coats.
“She told me that she’d been heating her home with candles on a night-time to try and keep her and her children warm.
“It was just completely heartbreaking.”
Durham County Council said the Welcome Spaces offered a safe environment where people can catch up with old friends, make new ones, seek advice and feel more connected to their communities.
Facilities are available in several locations, external across the county.
Samantha says her own experiences mean she can empathise with those who need support.
She said while Welcome Spaces were a vital lifeline for the community, “it’s bittersweet because places like this shouldn’t exist”.
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