BT scraps digital landline switch deadline

BT said its new timetable followed the introduction of a series of improvements to better protect vulnerable customers and those with additional needs.

“The urgency for switching customers onto digital services grows by the day because the 40-year-old analogue landline technology is increasingly fragile,” said BT head of security and networks Howard Watson.

“Managing customer migrations from analogue to digital as quickly and smoothly as possible, while making the necessary provisions for those customers with additional needs is critically important.”

BT said it will protect vulnerable customers where it is made aware of them, and it plans to provide “resilient solutions” to those who are dependent on their landline.

The measures include providing free battery back-up units and offering hybrid phones which can use both broadband and mobile networks.

But some campaign groups said these solutions were still confusing.

“For many older people or those who need a simple landline running even through power cuts, there is still much to be done to communicate what the changes mean for them,” said Digital Poverty Alliance head Elizabeth Anderson.

“Who pays for new phones, battery packs or other kit, and support for people to learn new skills or behaviours – such as keeping emergency backups charged 24/7?”

The move is part of BT’s digital voice changeover plan, which requires all households to have an internet connection.

It has not yet been confirmed whether other firms will follow suit.