Bournemouth specialist toilet user locked out after security fault

While she supports the measures to protect the toilet, she said the current access arrangements were unreliable and created additional barriers for disabled people.

She said: “For most people, finding another toilet is an inconvenience. For someone like Paddy, there isn’t another toilet.”

Cardona also raised concerns about the restricted opening hours, arguing that people who depend on Changing Places facilities were forced to plan visits around when toilets may be available.

She said the uncertainty has made her family reluctant to visit Bournemouth, as access to suitable toilet facilities was essential when planning outings.

The mum suggested introducing a registration scheme, allowing approved users or carers access via a fob, key or code.

“I don’t think security and accessibility have to be competing priorities,” she said. “There must be a system that achieves both.”

BCP councillor Andy Hadley said: “I’m sorry that people have had problems accessing the Changing Places facility in Lower Gardens and acknowledge the frustration this must have caused.”

He said a team was working on measures to make sure they were alerted to future issues as quickly as possible.

“The intercom is always monitored during the toilet’s opening hours, and during exceptionally busy periods, there can be delays in answering calls,” he said.

“We do not anticipate users needing to call more than twice before a team member is able to assist.

“We remain committed to providing clean, accessible toilet facilities for all residents and visitors.”