“When I did get my new debit card, I tried to make a payment and I authenticated it but they declined it and stopped my new debit card,” Ms Derrig, of Birmingham, said.
“The bank seems unable to tell the difference now between a legitimate payment and a fraudulent one.
“I’m a small business. Cash is king. I’ve been terrified I won’t be able to pay the wages.”
It began when she received a text from an unknown number claiming to be her bank and informing her of a transaction she did not recognise.
When she checked her account, there were four unauthorised transactions which she reported to Metro Bank.
Although steps were taken to secure the account, a month later Ms Derrig said her new debit card continued to be sporadically blocked.
BBC News
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