An AI announcer mispronounced and skipped names during a graduation

The ceremony was paused at least twice in an attempt to fix the issues, while the college’s president, Tiffany Hernandez, apologized and explained to those in attendance that the AI name-reading tool was to blame for the hiccups. During the ceremony she also told the graduates affected by the issues that they would not be able to walk across the stage again, but after backlash, those graduates were eventually given a do-over with an actual human reading their names aloud.

The selling point of these AI tools, including a popular platform called Tassel, is accuracy; they’re an attempt to ensure the payoff for years of hard work goes perfectly for graduates when they finally receive their diploma on stage in front of friends and family. Tassel not only allows students to confirm how their names are pronounced and displayed, it also generates AI-powered previews so corrections can be made before the ceremony.

Tassel’s announcements are AI-generated from a model trained on voice actors so they sound natural and professional, but that approach can still make an important moment feel impersonal and automated. Other tools, such as StageClip’s NameCheck, share correct pronunciations with a human announcer so they can practice them ahead of time.

Glendale Community College did not confirm which AI system was used for this ceremony, but the hybrid approach could be a happy medium that prevents timing and mispronunciation issues while bringing more meaning with a human announcer.

“When spoken by someone who knows the student or has taken the time to learn their name, it reflects respect and belonging. Outsourcing that responsibility can unintentionally send the message that efficiency matters more than identity,” said June Prakash, the president of the teachers’ union in Arlington, Virginia, while addressing the local school board there last month, according to EducationWeek. Arlington’s Washington-Liberty High School canceled plans to use Tassel at a graduation ceremony next month.