The 2010 Equality Act brought together many of the rights first enshrined in the 1995 Disability Discrimination Act, which made it illegal for employers and places such as shops and restaurants to discriminate against someone because they are disabled.
Despite this, such experiences are a systemic issue, according to Ms Landre.
She said: “As an activist, whenever this happens it’s an opportunity to fix it for the next person because if I don’t it will happen to the next person.
“A lot of my research centres around the implementation gap.
“They really don’t reflect reality on the ground so disabled people are left with this puzzle of how do we make our rights real?
“Because this isn’t a case of criminal law, you can’t call the police, there isn’t a disability rights line.
“The only way is to sue and it’s an unbelievable burden.
“That’s why we’re never going to have full implementation if the only mechanism for enforcement is disabled people suing.”
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