Ms Hunter said she had provided information about her situation, several months in advance.
“If the airline and the airport had more open lines of communication, then they could have ensured that we were parked at a jet bridge or that a ramp or hydraulic lift was available.”
A statement from Air Canada – which operated the flight – said the airport was unable to provide an aircraft bridge so they had to use an alternative method.
All protocols for helping customers with disabilities were followed, it said.
“However, as part of our accessibility plan, we will be reviewing airport procedures, including for smaller foreign stations, with the aim of working with local airport and other partners to find ways to provide more consistent service.”
One of the most common complaints for wheelchair users about travelling is about the transfer on and off planes.
Another is the way wheelchairs are treated when kept in the hold.
The US Department of Transportation stated that 11,527 wheelchairs were damaged or lost in 2023.
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