Ralph Morgan, 69, a patient at Aberbeeg Medical Practice, which is also managed by eHarley Street, said he struggled with his knees and it was “worse in the winter”.
The retired postal worker has been treated for high blood pressure and needs regular knee injections to help him walk.
Ralph has been a patient at Aberbeeg for more than 25 years, but said the service had declined since GPs linked to eHarley Street had taken over.
Ralph said he had been told the surgery could only offer “12 routine appointments” every week and it “does not know” when he can have his next injection.
“I live in the valleys – up hills – it’s a lot easier when you’ve got the knee injections”, he said.
“Now I’m being denied it – I feel trapped.”
Mr Morgan wants the Welsh government to investigate and has written to Aneurin Bevan health board to complain.
He said an investigation should take place “immediately”.
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