His wife Sylvia said problems started in the spring, eight months after Voneus bought the Shrewsbury-based company SWS Broadband.
She is in a community WhatsApp group, set up to share broadband issues.
The group’s comments include: “They never ring you back or do anything they promised”, “I can’t depend on it for my work or business” and “inconsistent and inconvenient”.
Sylvia said, “Someone sent screenshots of the download and upload speeds.
“One time it was 0.29 [Mbps] upload and 0.16 download, and this is supposed to be a fast service that we’ve paid for”.
The UK government defines a decent connection speed , externalas up to 10Mbps (megabits per second) for download and 1Mbps for upload.
Rowley resident William Edmondson said: “It’s a pain in the butt… the browser gives you the endless circle of doom and then says server not responding… it’s very irksome.”
Smallholder Leslie Venis from Priest Weston said: “The internet drops off while you’re watching TV”.
He added that his wife had had to drive to Manchester on occasion because she couldn’t work from home.
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