Scots passengers ‘abandoned’ by Ryanair in Austria

The family were offered seats on the next available Ryanair flight home. However, they were told this would not be until five days later, on New Year’s Day, meaning they would miss Katie’s 26th birthday celebrations on Hogmanay.

Instead, they paid for a Jet2 flight home on Sunday.

The family, who had enjoyed a “lovely” Christmas break in the Austrian capital, said their flight home was initially delayed by two hours due to a technical fault.

They said they were escorted by airport assistance staff to a gate along with an 84-year-old solo passenger, who was also in a wheelchair.

After the staff failed to show up to board them on the flight, they were told it had been cancelled. They later learned the flight had taken off without them and the solo passenger.